(CVS HEALTH CAREER) Remote Customer Service Rep – WFH

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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. <strong>Position Summary</strong> <ul> <li>Must live within 50 miles of Charleston, WV</li> </ul> As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following: <ul> <li>Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.</li> <li>Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.</li> <li>Company provides equipment and training.</li> <li>Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday</li> <li>Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday</li> </ul> <strong>Required Qualifications</strong> <ul> <li>Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems</li> <li>Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals</li> <li>Must be able to work from home and prove to be self-sufficient</li> </ul> <strong>Preferred Qualifications</strong> <ul> <li>Experience with working remotely in a call center setting</li> <li>Experienced with Medicaid and Medicare</li> </ul> <strong>Education </strong>High school diploma or equiva <strong>Qualifications</strong> <ul> <li> <strong>Communication Skills</strong>: Excellent verbal and written communication skills.</li> <li> <strong>Empathy</strong>: Ability to connect with customers and understand their needs.</li> <li> <strong>Problem Solving</strong>: Strong critical thinking and creative problem-solving abilities.</li> <li> <strong>Tech-Savvy</strong>: Proficiency in using computer systems and software.</li> <li> <strong>Customer Focus</strong>: Passion for delivering top-notch customer service.</li> <li> <strong>High School Diploma or Equivalent</strong>: Required, Bachelor's degree is a plus.</li> </ul> <strong>What We Offer</strong> <ul> <li> <strong>Work from Home</strong>: Enjoy the flexibility of working from the comfort of your home.</li> <li> <strong>Career Development</strong>: Opportunity for advancement within CVS Health.</li> <li> <strong>Company Impact</strong>: Be part of a mission-driven organization.</li> <li> <strong>Competitive Pay</strong>: Competitive hourly rates.</li> <li> <strong>Employee Discounts</strong>: Enjoy discounts on CVS Health products and services.</li> <li> <strong>Remote Training</strong>: Comprehensive training to set you up for success.</li> </ul> <strong>Our Company is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.</strong> Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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