Front Desk Agent - Holiday Inn Express & Suites Fishermans Wharf

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About the position

Responsibilities

  • Be the warm welcome that kicks off a memorable guest experience.
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day's schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.

Requirements

  • Strong communication skills to interact with guests effectively.
  • Problem-solving skills to turn issues into opportunities for guest satisfaction.
  • Fluency in the local language; additional language skills are a plus.
  • Literate and tech-savvy with a good grasp of reading, writing, basic maths, and computers.
  • Flexibility to work night, weekend, and holiday shifts.
  • High school diploma or qualification; a college or university degree is a bonus.
  • At least one year of experience in a front desk or guest service position.
  • Physical strength to lift, push, and pull objects up to 50lbs (23 kg), involving bending and kneeling.

Nice-to-haves

  • Extra language skills would be great, but not essential.
  • A college or university degree would be a bonus, but not essential.

Benefits

  • Hourly rate of \$32.06
  • Opportunities for career development and growth within the company.
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