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<p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start<strong> Caring. Connecting. Growing together.</strong></span></p><p><br><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">If you are located in California, you will have the flexibility to work remotely* as you take on some tough challenges.</span></p><p><br><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Primary Responsibilities:</strong></span></p><ul><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Responsible for handling inbound calls, from providers and members in a call center / cue based environment</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Conduct initial clinical assessments and determine appropriate levels of care, based on medical necessity</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Explain and administer benefits according to plan descriptions for all levels of care (OP, IOP, PHP, RTC, IP)</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to quickly assess and meet time sensitive deadlines within the Utilization management setting</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to manage and resolve complex or escalated callers/issues in fast paced environment</span></li></ul><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. </span><br> </p><br><br><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Required Qualifications:</strong></span></p><ul><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Master’s degree in psychology, Social Work or Marriage and Family Therapy, LPCC, or PhD/PsyD</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Clinical license in LCSW, LMFT, LPCC that is active and unrestricted in the state of California</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">2+ years of experience in behavioral health</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Live in and be a legal resident of California for the duration of employment</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to work 8:30am-5pm PST</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to work rotating holidays</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Dedicated office space and access to high-speed internet service in your home</span></li></ul><p><br><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Preferred Qualifications:</strong></span></p><ul><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Dual diagnosis experience with mental health and substance abuse</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience in working in an environment that required coordinating benefits and utilizing various resources to meet patient needs</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience with utilizing computer applications and softphone to complete all primary work responsibilities</span></li><li><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Proficiency in Microsoft Office Suite Program (Word, Teams, Outlook, Excel, etc.)</span></li></ul><p> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. </span><br> </p><p><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.</span></p><p style="text-align:center;"><br><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</i></span></p><p style="text-align:center;"> </p><p style="text-align:center;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></span></p><p style="text-align:center;"><br><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></span></p>
