Call Center Support Specialist (Mandarin)

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Bi Lingual Call Center Support Specialist (Mandarin)Washington, DC (Hybrid)Pay From : $48,000 per yearMUST:Eligible for High level Public Trust2+ years of professional experience in customer service or call center rolesFluent in MandarinExperience providing information and explaining processes and procedures in a professional mannerStrong documentation experienceExperience following up on and closing out ticketsStrong communication skills both written and verbalStrong problem solving skillsHigh attention to detailBachelor's Degree is requiredDUTIES: The ideal candidate will be on a team whose primary purpose of this role is to provide support to a 24/7 operational information call center that is open 365 days a year to facilitate travel and effectively process enrollment inquiriesThe primary responsibility is to provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by Federal Client to aid in visa renewal services and other travel and immigration related topicsThis team member language appropriate translators to serve the traveling public via telephone calls and emailsIdentify and respond to live contacts in order to give the appropriate response from the client provided responses and materialsBe able to identify and escalate any communication that is suspicious or threatening to the public safety and transportation securityBe able to identify multiple questions / concerns / inquiries in email and respond using client's approved template languageAnswer customer's questions, make referrals, help clarify Federal policies and proceduresProvide general travel assistance informationProvide information for filing claims with DHS Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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