<p><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department.</span><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution.</span><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Remote Worker Guidelines</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)</span></li></ul><p><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Responsibilities</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Receives and responds to incoming telephone calls.</span><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Answer incoming calls/chats and outgoing calls in a professional, accurate, timely and courteous manner.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Communicates professionally at all times.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Ascertain the nature of the call and record information in the ASH proprietary systems.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Look up caller information using proprietary ASH systems and provide information to the caller.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Forward logs requiring further research to the appropriate department.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Utilize appropriate resources, including those online; to provide timely responses.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely</span><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">manner.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Complete all ASH and CSS trainings timely.</span></li></ul></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.</span><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Responds to requests for internal and external customers and/or clients, as required.</span></li></ul></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Performs other duties as assigned.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Complies with all policies and standards.</span></li></ul><p><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Qualifications</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">High School Diploma or equivalent required.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">1 year experience performing customer service duties; inbound call center experience preferred.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Basic computer skills.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Strong verbal communication skills.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Ability to utilize and maneuver in multiple systems during a single interaction.</span></li></ul><p><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Core Competencies</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Ability to effectively organize, prioritize, multi-task and manage time.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Demonstrated accuracy and productivity in a changing environment with constant interruptions.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.</span></li><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Ability to exercise strict confidentiality in all matters.</span></li></ul><p><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Mobility</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Primarily sedentary, able to sit for long periods of time.</span></li></ul><p><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Physical Requirements</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.</span></li></ul><p><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>Environmental Conditions</strong></span></p><ul><li style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Work-from-home (WFH) environment.</span></li></ul><p><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;"><strong>American Specialty Health is an Equal Opportunity/Affirmative Action Employer.</strong></span></p><p><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal or state law.</span><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">Please view Equal Employment Opportunity Posters provided by OFCCP <u><a href="http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm">here</a></u>.</span><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.</span><br><br><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.</span></p><p><span style="font-family: sans-serif , arial , helvetica;font-size: 10.0pt;">#LI-Remote #Callcenter #Customerservice #Call #Healthcare #Data </span></p>
