[FULL TIME Remote] Remote-Live Chat Agent

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Key Job Details:

  • Start Date: Immediate openings available
  • Position: Remote-live Chat Agent
  • Location: Remote
  • Compensation: a competitive salary
  • Company: Workwarp

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Project REST is looking for a compassionate and dedicated Remote-Live Chat Agent to join our team in supporting victims of crime through effective communication and crisis intervention. In this role, you will engage with individuals reaching out for assistance via live chat, providing them with immediate support, information, and resources to aid in their recovery. Your empathetic approach and... excellent communication skills will help create a safe and supportive online environment for those in need. As a Remote-Live Chat Agent, you will play a vital role in ensuring our clients feel heard and valued while helping them navigate challenging situations. If you are passionate about making a difference and have a knack for helping others through digital platforms, we would love to have you on board at Project REST.Responsibilities• Provide timely and empathetic support to clients via live chat• Assess client needs and guide them to appropriate resources and services• Document interactions and maintain accurate records of client communication• Collaborate with team members to enhance service delivery and outcomes• Stay informed about community resources and support services• Participate in training sessions and team meetings as required• Adhere to organizational policies and confidentiality standardsRequirements• High school diploma or equivalent; relevant experience is preferred• Previous experience in customer service or crisis intervention is a plus• Strong written communication skills and attention to detail• Ability to remain calm and empathetic in high-stress situations• Proficient in using computer systems and live chat software• Strong problem-solving skills and ability to handle multiple tasks• Flexible schedule, with availability to work various shifts, including evenings and weekendsBenefits• Health Care Plan (Medical, Dental & Vision)• Retirement Plan (401k, IRA)• Paid Time Off (Vacation, Sick & Public Holidays)• Work From Home Apply Job!

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Join Our Team!

This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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