Customer Support Representative(Customer Service)Vacancy in Columbus

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Role Based in Columbus

At a Glance

  • Apply your Prior experience in customer service skills at our Columbus location.
  • Stable workload with modern tooling and processes.
  • Benefits: A comprehensive benefits package is included.
  • Posted: Recently.
  • Employer: Amazon (Hiring in Columbus)
  • Position: Customer Support Representative (Based in Columbus)
  • Location: Columbus, OH
  • Compensation:
  • This Columbus-based role is an excellent opportunity for professionals skilled in Prior experience in customer service.
  • Our Amazon team in Columbus, OH is growing.
  • Benefit from working in Columbus, a key hub for the Customer Service industry.

Company Overview: Amazon is looking for motivated and customer-oriented individuals to join its Customer Service team. As a Amazon Customer Support Representative, you will play a key role in delivering exceptional experiences by addressing customer inquiries and ensuring satisfaction. This position requires strong communication abilities, problem-solving skills, and adaptability in a fast-paced ... environment. You will represent Amazon by assisting with questions about orders, products, returns, and deliveries, while supporting Amazon’s mission to be the most customer-centric company on Earth. Role and Responsibilities: In this role, you will provide outstanding service by resolving customer issues quickly and professionally. Your main responsibilities include: • Respond to customer inquiries via phone, chat, or email with accuracy and timeliness. • Assist with account settings, product information, orders, returns, and refunds. • Handle escalations with empathy and professionalism. • Use internal tools to research and resolve issues in real time. • Follow standard operating procedures while ensuring compliance with company policies. • Accurately document customer interactions in the system. • Work with team leads and managers to identify trends, provide feedback, and improve service processes. Required Skills and Experience: • High school diploma or equivalent. • Strong verbal and written communication skills. • Basic computer proficiency and ability to work across multiple systems. • Typing speed of at least 35 words per minute. • Strong organizational and problem-solving abilities. • Flexibility to work evenings, weekends, and holidays as needed. • Quiet and distraction-free workspace for remote roles. Preferred Qualifications: • Prior experience in customer service, retail, hospitality, or call centers. • Familiarity with Amazon’s products, services, and platforms. • Experience managing customer interactions in high-volume environments. • Ability to remain composed and empathetic in challenging situations. Compensation and Benefits: • Competitive pay with opportunities for performance-based bonuses. • Comprehensive paid training and continuous support. • Employee discounts on Amazon products. • Career growth opportunities within Amazon’s global network. • Health, dental, and vision insurance for eligible employees. • 401(k) with company match and additional financial benefits. • Flexible work schedules with remote options where available. • An inclusive culture built on innovation, respect, and collaboration. About Amazon: Amazon is a worldwide leader in e-commerce and customer service, dedicated to being the most customer-centric company. The organization values diversity, inclusion, and innovation, creating opportunities for employees to succeed in a collaborative workplace. Amazon is proud to be an equal opportunity employer, making hiring decisions based on merit, qualifications, and business needs. The company does not discriminate on the basis of race, gender, religion, sexual orientation, age, disability, or any other legally protected category. By joining Amazon’s Customer Service team, you will help deliver smiles and support millions of customers around the globe.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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