Fulfillment Operations Specialist

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<p><strong>WHO WE ARE</strong></p><p>LoadUp is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.<br><br>We are looking for talented, committed, driven individuals to join our team! LoadUp is a certified <strong>Great Place to Work®</strong> and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).</p><p><strong>OUR CORE BELIEFS</strong></p><p>At LoadUp, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions. To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.</p><ul><li><strong>Profit Drives Purpose </strong>- We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.</li><li><strong>Right Shell</strong> - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.</li><li><strong>Own It</strong> - Everyone has a stake in the company and, therefore, is responsible for their performance.</li><li><strong>Fellowship Matters</strong> - We believe there is power and connection in being present in the same physical space.</li><li><strong>Live in Truth</strong> - We’re committed to winning the right way. Call it like it is. No sugar coating.</li><li><strong>Action Over Words</strong> - Words are important but 1000 words get trumped by 1 intentional action.</li><li><strong>Build to Last</strong> - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.</li></ul><hr><p><strong>ABOUT THE ROLE</strong></p><p dir="ltr">LoadUp is seeking a highly organized and proactive <strong>Fulfillment Operations Specialist</strong> to join our Fulfillment Operations team. In this role, you’ll ensure real-time, on-time order fulfillment by coordinating directly with our network of independent service providers (“Loaders”). You’ll manage job logistics, provide critical support to Loaders in the field, and handle escalations with urgency and professionalism.</p><p dir="ltr">This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems on the fly, and wants to make an immediate impact on the success of a growing tech-enabled platform.</p><p><strong>WHAT YOU'LL DO</strong></p><ul><li><strong>Monitor and manage the live job queue</strong> to ensure timely job acceptance, assignment, and completion.</li><li><strong>Dispatch jobs and handle real-time adjustments</strong>, including reassignment and escalation, to maintain service continuity. </li><li><strong>Serve as the first point of contact for Loaders</strong> to provide support, resolve issues, and ensure a smooth job fulfillment experience. </li><li><strong>Troubleshoot operational issues</strong> such as delays, scheduling conflicts, missed pickups, and customer concerns regarding active orders. </li><li><strong>Escalate urgent issues</strong> to senior team members while taking quick action to minimize disruptions.</li><li><strong>Ensure performance goals are met</strong>, including fulfillment rates, on-time arrivals, and service quality benchmarks. </li><li><strong>Follow standard operations procedures</strong> and fulfillment playbooks for handling open or unassigned orders.</li><li><strong>Document and report </strong>recurring issues Loaders face, contributing insights to improve the platform experience. </li><li><strong>Collaborate with Customer Service and Loader Development teams</strong> to align on job updates and service quality standards. </li></ul><p><strong>WHAT SETS YOU APART</strong></p><ul><li><strong>1 - 3 years of experience</strong> in operations coordination, logistics, customer support, or gig economy fulfillment.</li><li><strong>Remote weekend availability</strong> is preferred.</li><li><strong>Strong multi-tasking and time management skills</strong>; comfortable managing live workflows with shifting priorities. </li><li><strong>Excellent verbal and written communication</strong>, especially in high-pressure situations.</li><li><strong>Confidence in making quick decisions</strong> based on standard policies or judgment calls.</li><li><strong>Proficiency with CRM, dispatching platforms, or support ticket systems</strong> is preferred.</li><li><strong>Bilingual proficiency </strong>(Spanish/English or other languages) is highly valued.</li></ul><hr><p><strong>WHAT YOU CAN EXPECT</strong></p><p>At LoadUp our goal is to foster an environment that celebrates the success of all team members and build a winning culture. We offer a dynamic, transparent work environment where innovative ideas thrive, and teamwork is key to providing exceptional service to our customers. If you're looking to contribute to a company that values making a positive impact while constantly seeking new paths to success, we're the perfect place for you.</p><ul><ul><li><strong>Competitive Compensation with Monthly Bonus Opportunities</strong> - Earn a competitive salary that rewards results and team impact.</li><li><strong>Comprehensive Health & Wellness Benefits</strong> – Medical, Dental, Vision, and Life Insurance coverage to support your well-being, on and off the job.</li><li><strong>Flexible Spending & Savings Options</strong> – Tailor your healthcare planning with FSA or HSA accounts, putting control and flexibility in your hands.</li><li><strong>Generous Paid Time Off</strong> – Take the time you need to rest, recharge, or explore life outside of work.</li><li><strong>401(k) with 5% Company Match</strong> – Plan for the long-term, including a generous company contribution.</li><li><strong>Employee Recognition Program</strong> – Get rewarded and celebrated for your contributions.</li><li><strong>Monthly Lifestyle Stipends</strong> – Support for the essentials, or the extras, designed to enhance your everyday experience.</li><li><strong>Referral Rewards Program</strong> – Help us build a high-performing team and get rewarded for referring great talent.</li><li><strong>Growth with Purpose</strong> – We’re a scaling company where career paths evolve. You’ll have the opportunity to grow alongside the business and shape its future.</li></ul></ul><p>LoadUp is an equal-opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.<br></p><div class="container text-center"><div class="px-4 px-sm-0"><div class="col-lg-10 col-xl-8 mx-auto"></div><div class="sep-bar"></div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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