IT Support Analyst I - Remote (Overnight shift-must reside in FL)

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About the position

Responsibilities

  • Install, configure, and upgrade operating systems and software, utilizing standard business and administrative applications.
  • Assemble and configure computers, monitors, network infrastructure, and peripherals (such as printers, scanners, etc.), ensuring proper cabling for new installations and office reconfigurations.
  • Troubleshoot hardware, software, email, network, and peripheral equipment problems, making necessary repairs and corrections.
  • Serve as a technical resource for users, offering troubleshooting assistance and facilitating communication via a centralized help desk.
  • Recommend hardware and software acquisitions and assist users with evaluating their needs.
  • Provide training and instruction on standard business software (word processing, spreadsheets, database management), including written documentation as needed.
  • Maintain accurate records of equipment repairs, installations, and removals, ensuring proper tracking of hardware malfunctions.
  • Recommend improvements to operating procedures and contribute to the development of procedure manuals.
  • Participate in the planning, design, and acquisition of new or upgraded hardware and software systems.
  • Stay current with technology trends and recommend modifications as necessary.
  • Ensure confidentiality and demonstrate competencies relevant to the position.

Requirements

  • High school diploma or GED required.
  • Two years of experience in computer installation, maintenance, and repair or an equivalent combination of education and experience.
  • Valid Florida Class E driver's license and a satisfactory driving record.
  • Knowledge of computer hardware, software, and peripherals, including CPUs, servers, network systems, and printers.
  • Understanding of financial, business, and administrative applications, and the associated hardware and software.
  • Familiarity with current technologies in applications, networks, and telecommunications.
  • Skilled in troubleshooting and resolving hardware and software issues.
  • Ability to clearly explain technical concepts to non-technical users.
  • Competence in installing, configuring, and upgrading business software and hardware.
  • Strong organizational skills and ability to prioritize work effectively to meet deadlines.
  • Excellent communication skills, both verbal and written.

Benefits

  • 15 days of Paid Time Off (PTO)
  • 8 Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Paid Life and AD&D Insurance
  • Employee Assistance Program (EAP)
  • Employee Recognition Programs
  • Corporate Discounts
  • 401K Program
  • Employee Referral Bonus Program
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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