Administrative Assistant Pune, India

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<h2>Job Description</h2><p></p><p><span>At Zendesk, we are committed to fostering a culture of excellence, collaboration, and innovation. We believe that strong administrative support is key to our success, inviting motivated individuals to join us and grow within an inspiring and dynamic environment.</span></p><p></p><p><b><span>About the Role:</span></b></p><p><span>We are looking for a detail-oriented, proactive Administrative Assistant to provide essential support to our teams. This role involves expert, agile management of calendars, travel arrangements, expense reporting, and day-to-day administrative operations in our Pune office. We seek an ambassador of culture and a reliable collaborator who values service excellence and thrives in a fast-paced, team-oriented setting. If you are organized, communicative, able to navigate ambiguity, and eager to grow your career, this position could be the right opportunity for you.</span></p><p></p><p><b><span>Key Responsibilities:</span></b></p><ul><li><p><span>Orchestrate complex calendaring across multiple executives, site lead, and teams to ensure seamless scheduling and prioritization across multiple time zones.</span></p></li><li><p><span>Coordinate all aspects of domestic and international travel arrangements, including flights, accommodations, transportation, and detailed itineraries.</span></p></li><li><p><span>Process and reconcile expense reports accurately and timely, maintaining compliance with company policies.</span></p></li><li><p><span>Serve as a dependable point of contact for internal teams and external partners, promoting exceptional service and clear communication.</span></p></li><li><p><span>Collaborate closely with other administrative staff to streamline workflows and share best practices across departments while embracing complexity.</span></p></li><li><p><span>Assist with coordinating meetings, events, logistics, and cross-functional projects toward timely execution while enhancing team collaboration and productivity.</span></p></li><li><p><span>Maintain organization and support special projects as needed, contributing to operational excellence.</span></p></li></ul><p></p><p><b><span>Qualifications:</span></b></p><ul><li><p><span>Proven experience in an administrative assistant or similar role, preferably supporting multiple stakeholders across a globally dispersed business.</span></p></li><li><p><span>Exceptional organizational skills with a strong ability to manage heavy calendaring and detailed travel logistics.</span></p></li><li><p><span>Strong interpersonal and communication skills, demonstrating a service-oriented mindset.</span></p></li><li><p><span>Reliable collaborator who thrives in teamwork; embraces continuous learning and growth.</span></p></li><li><p><span>Ability to handle multiple competing priorities with professionalism and attention to detail.</span></p></li><li><p><span>Proficiency with expense management systems and office productivity tools (e.g., Google Workspace, Zoom, Slack).</span></p></li></ul><p></p><p><b><span>Why Join Us?</span></b><br /> </p><p><span>At Zendesk, your contributions make an impact every day. We support your growth by offering opportunities to expand your skills and take on new challenges in a collaborative, service-focused environment. Join us to be part of a team that values dedication, excellence, and mutual success.</span></p><p></p><p></p><p>#LI-ML12</p><p><span>Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.</span></p><p></p><p></p><p></p><p><span>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.</span></p><p></p><p><b>The intelligent heart of customer experience</b></p><p>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.</p><p></p><p><a target='_blank' href='http://www.zendesk.com/company/careers/?utm_source=other&utm_medium=organic&utm_campaign=job-description_Global_2025Q3'>Zendesk</a> believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.</p><p></p><p>As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.</p><p></p><p>Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a target='_blank' href='http://www.zendesk.com/diversity-inclusion/'>global diversity, equity, & inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a target='_blank' href='https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf'>click here</a>. </p><p></p><p>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a target='_blank' href='mailto:peopleandplaces@zendesk.com'>peopleandplaces@zendesk.com</a> with your specific accommodation request.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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