Bilingual Remote Customer Service - (Multiple languages) (Must have your Own Equipment)

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MMC is hiring Remote Bilingual Customer Service Representatives to process Medicaid accounts.

Position Details:

  • Schedule: Monday to Friday, 8:30 am–5:00 pm EST
  • Training: First 3 weeks
  • Nesting: Following 4 weeks
  • Attendance: Perfect attendance required during training and nesting periods.

Equipment Requirements:

  • Computer: Desktop or laptop with Intel Core i5 processor or higher, 8GB RAM, and at least 256GB hard drive.
  • No Celeron or Pentium processors.
  • MacBooks, Chromebooks, iPads, and tablets are not compatible.
  • Operating System: Windows 10 or 11
  • Internet: Wired connection with minimum 100 Mbps download and 10 Mbps upload speeds.
  • Headset: Wired headset with microphone, USB connection preferred.
  • Camera: Required for training sessions.

Application Steps:

  • Internet Speed Test: Use to verify your connection.
  • Computer Specifications: Confirm your device meets the processor and storage requirements.
  • Smartphone: Ensure you have an Android or Apple smartphone capable of installing necessary applications.
  • Headset: Verify you have a suitable wired headset.
  • Storage: Confirm at least 30GB of free space on your device.
  • Submission: Compile screenshots and information from steps 1–5 into a single email and send to jolds@mmcgrp.com for review.

Qualifications:

  • High school diploma, GED, or equivalent.
  • Minimum 6 months of recent call center experience.
  • Strong organizational and communication skills.

Responsibilities:

  • Provide information and assistance for Medicaid Health Connection users.
  • Assist with eligibility and enrollment for Medicaid and Qualified Health Plans.
  • Utilize state systems to deliver high-quality service.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Work Location: Remote

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