[Remote] Prior Authorization Supervisor - Specialty Testing (REMOTE)

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Note: The job is a remote job and is open to candidates in USA. Labcorp is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Prior Authorization Supervisor to oversee work assignments, manage inventory reports, and ensure compliance with specialty test regulations while fostering professional growth among team members.


Responsibilities

  • Oversee work assignments, ensuring efficient task distribution and timely completion.
  • Generate and analyze inventory reports to guide decision-making.
  • Proactively assess inventory throughout the day to optimize workflow and prioritize urgent cases.
  • Communicate effectively with various departments to resolve discrepancies, including missing work files and IT platform issues.
  • Audit employee work for accuracy, providing constructive feedback and coaching to enhance performance.
  • Conduct one-on-one meetings with employees, fostering professional growth and setting annual goals.
  • Offer timely support by answering employee and stakeholder inquiries.
  • Train new hires and develop comprehensive training resources.
  • Create and interpret complex SOPs, job aids, and special workflows for diverse processes.
  • Design and lead engaging team meetings.
  • Navigate multiple platforms and websites to facilitate prior authorization tasks.
  • Perform specimen history research to assist with escalations, training, and troubleshooting.
  • Deliver exceptional customer service with professionalism, patience, and empathy.
  • Escalate critical issues to leadership when necessary.
  • Identify and recommend process improvements to enhance efficiency.
  • Maintain a thorough understanding of policies, guidelines, and payer requirements related to specialty testing (such as oncology, women's health, and other advanced diagnostics).
  • Ensure compliance with specialty test regulations and proactively address any policy updates that impact workflow.
  • Meet deadlines consistently while maintaining high accuracy and minimal errors.
  • Complete required trainings punctually and thoroughly.

Skills

  • Minimum 3 years of relevant work experience required.
  • Minimum 1 year of experience in prior authorizations strongly preferred (concurrent experience acceptable).
  • 3+ years of leadership experience strongly preferred.
  • Minimum 2+ years prior work experience in insurance claims, pre-authorization, and medical benefits strongly preferred.
  • Utilize MS Excel, Word and Outlook; PowerPoint proficiency preferred.
  • Experience with specialty testing (such as oncology, women's health, and other advanced diagnostics) preferred.
  • Proven ability to identify improvement opportunities and implement recommendations preferred.
  • Exceptional interpersonal communicator with the ability to build rapport and motivate teams.
  • Strong problem-solving and decision-making abilities.
  • Detail-oriented with a proven track record of delivering results.
  • Comfortable managing performance in a production-driven environment while enforcing company policies.
  • Demonstrates integrity, trustworthiness, accountability, and respect in all professional interactions.
  • Maintains confidentiality and upholds high ethical standards.
  • Strong verbal and written communication skills.
  • Self-motivated with the ability to thrive under pressure in a dynamic environment.
  • Reliable and punctual.

Education Requirements

  • High school diploma or equivalent required; associate degree or higher strongly preferred.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan

Company Overview

  • Labcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.

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