Assistant Administrative (Jamaica, NY, US, 11430)

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Position Summary:

The Assistant Administrative is a member of an office support team responsible for providing administrative and material support to Pilots. The Assistant has face-to-face and electronic mail interaction with the Pilot population and other JetBlue support offices.

Essential Responsibilities:

  • Pilot leave of absence and On the Job Injury (OJI) coordinator

  • Administratively responsible for maintaining Pilot dependability and performance documentation, as well as managing the associated Crewmember electronic files

  • Assist in coordination of changes to pilot schedules, qualifications, pay, and dependability

  • Processes expense reports for Pilots

  • Administers parking program

  • Distributes mail and email notifications to Pilots

  • Creates informational items for updates, newsletters, and emails

  • Interfaces with different departments in support of Pilot requirements or needs

  • Prioritizes, assigns, and tracks work requests to different departments in support of Pilot requirements

  • Plans and sets up meetings and events/functions for Pilots and Supervisory Crew

  • Orders office materials and pilot supplies

  • Other duties as assigned

Minimum Experience and Qualifications:

  • High School Diploma or General Education Development (GED) Diploma

  • One (1) year of administrative support experience

  • Strong knowledge of Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and Outlook

  • Demonstrating time and organizational management skills when dealing with constant time sensitive requests

  • Experience organizing/coordinating projects while providing exceptional customer service

  • Able to effectively manage sensitive and confidential information in a professional manner

  • Willingness to work in a dynamic environment and adapt to the daily needs of the operation

  • Available for occasional overnight travel (10%)

  • Must pass a ten (10) year background check and pre-employment drug test

  • Legally eligible to work in the country in which the position is located

  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

  • Associate’s degree in Business or related field

  • Excellent written and verbal communication skills

  • Excellent organizational skills

  • Excellent team spirit and motivation

  • Working knowledge of Microsoft SharePoint, InfoPath and Access

  • To able to understand complex Pilot work rules and apply that knowledge to pay and schedules

Crewmember Expectations:

  • Regular attendance and punctuality

  • Potential need to work flexible hours to include weekends and holidays and be available to respond on short-notice

  • Able to maintain a professional appearance

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))

  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

  • Computer and other office equipment

Work Environment:

  • Traditional office environment

  • Airports environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

  • The base pay range for this position is between $17.50 and $20.00 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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