Join Amazon's MyHR Live Support Team as a Compassionate Care Advocate
At Amazon, we're on a mission to be Earth's Best Employer, and we're looking for talented individuals to join our team. As a MyHR Live Support Advisor in our Compassionate Care Support Services Team, you'll play a vital role in delivering exceptional HR support to Amazon employees worldwide. If you're passionate about making a difference in people's lives, possess excellent communication skills, and are adept at handling sensitive situations with empathy and professionalism, we encourage you to apply.
About the Company and Role
Amazon's MyHR Live Support (MHLS) Team is a dynamic group of HR professionals dedicated to providing top-notch support to our global employee base. As a member of this team, you'll be part of a 24/7 operation that caters to the HR needs of 1.5 million Amazonians across the globe. Your expertise will be crucial in resolving employee inquiries related to Time Away, Work Events, Life Events, and Pay & Compensation services.
As an HR Professional in our Compassionate Care Support Services Team, you'll be expected to demonstrate a high level of emotional intelligence, empathy, and professionalism when interacting with employees. You'll be the first point of contact for many employees who are navigating challenging situations, and your support will be instrumental in ensuring they receive the care and assistance they need.
Key Responsibilities
- Take ownership of employee contacts, ensuring that each issue is resolved with a high degree of problem-solving and customer obsession.
- Respond to employee inquiries via phone, chat, tickets, and emails, providing personalized support and resolving issues efficiently.
- Utilize available documentation, such as FAQs, knowledge base articles, and standard operating procedures, to resolve inquiries holistically, and escalate complex issues when necessary.
- Build trust with employees through empathetic and personalized conversations, adapting your resolution plan to meet their changing needs.
- Respond to critical issues that may impact employees, ensuring timely communication and documentation, even in situations where information is limited.
- Apply critical thinking and high judgment to balance process adherence with employee needs, analyzing and deciding on resolutions for their requests.
- Collaborate with partner teams to resolve cross-functional issues, update policies, and improve processes.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's or Master's degree from a reputable institution.
- 0-10+ years of experience in a contact center, customer service, human resources, or equivalent experience.
- Fluent communication and writing skills in English (proficiency level: +85%).
- Schedule flexibility to support a 24x7 operation.
- A reliable internet connection with a speed range of 50-100 Mbps.
Preferred Qualifications
While not mandatory, the following qualifications will give you a competitive edge:
- 5+ years of experience in a contact center, customer service, human resources, or equivalent experience.
- Basic knowledge of US legislation related to Leave of Absence and Accommodations.
- Familiarity with US federal and state leave and disability laws.
- Experience providing consultation and guidance on human resources, benefits, or complex employee matters.
- Exceptional empathy skills and experience dealing with customers in a fast-paced environment.
- Ability to manage confidential and sensitive employee information while adhering to strict data privacy standards.
- Detail-oriented with strong analytical, problem-solving, organizational, and time management skills.
Career Growth and Learning Opportunities
At Amazon, we're committed to helping our employees grow and develop their careers. As a member of our MyHR Live Support Team, you'll have access to comprehensive training programs, ongoing coaching, and opportunities to develop your skills in HR, customer service, and leadership. Our dynamic environment is designed to foster growth, innovation, and collaboration, ensuring that you'll be challenged and engaged throughout your tenure.
Work Environment and Company Culture
As a remote employee, you'll be part of a global team that values flexibility, work-life balance, and inclusivity. Our company culture is built on a foundation of respect, empathy, and a passion for innovation. We're committed to creating a workplace where everyone feels valued, supported, and empowered to make a difference.
Compensation, Perks, and Benefits
Amazon offers a competitive compensation package, including a salary that reflects your experience and qualifications. In addition to your base pay, you'll enjoy a range of benefits, including comprehensive health insurance, retirement savings plans, and paid time off. We're proud to offer a total rewards package that recognizes your hard work and dedication to our mission.
Why Apply?
Even if you feel you're not a perfect match, we'd love to hear from you. Our ideal candidate is someone who is passionate about delivering exceptional HR support, is adaptable, and is committed to making a positive impact on our employees' lives. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
Join our team and become part of Amazon's mission to be Earth's Best Employer. Apply now and take the first step towards a fulfilling career in HR support.
Apply This Job
