Assistant Manager, Marketing Program Management and Partnership

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International Card Services (ICS) is charged with the mission of “changing the world at work” by delivering unique value and service to our card members to ‘have their backs’ and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by optimizing our acquisition and marketing channels to bring value to our customers and continually innovate and optimize our marketing and operations to create the best customer experience, maximize engagement, and drive stakeholder value.

Responsibilities:

The Assistant Manager, Marketing Program Management and Partnership is responsible for:

  • Support Loyalty Program Operations: Assist in managing the day-to-day operations of the Membership Rewards Program, including customer inquiries, tracking points activity, and helping to ensure a seamless rewards redemption process.
  • Assist in Partnership Coordination: Work closely with senior team members to help coordinate and maintain relationships with key merchants, brands, and service providers that are part of our rewards and marketing ecosystem.
  • Marketing Campaign Execution: Contribute to the execution of marketing campaigns by supporting content development, scheduling, and performance tracking across various channels.
  • Customer Experience Support: Help identify areas of improvement in the customer journey and support initiatives to enhance engagement and satisfaction through digital tools and platforms.
  • Data & Reporting Assistance: Collect, organize, and analyze program data to support reporting and help generate insights for marketing and operational improvements.
  • Cross-Functional Collaboration: Partner with internal teams such as product, operations, and customer service to ensure smooth campaign delivery and program support.
  • Administrative & Project Support: Provide support for ongoing projects, team meetings, and documentation to ensure tasks are delivered on time and to standard.

Qualifications:

  •  At least 1 – 3 years’ working experience. Prior experience and knowledge of the Cards, Financial Services Market or premium lifestyle products and services, as well as loyalty programs for both proprietary and cobranded products will be an added advantage

  • Strong sense of personal accountability and experience in process efficiency improvement

  • Experience in Card Member end-to-end life cycle engagement, marketing operation managements & deployment & monitoring including understanding of digital marketing and capabilities.
  • A team player with strong leadership skills and interpersonal skills
  • Ability to collaborate across Lines of Business 
  • Meticulous with attention to details. Candidates should be able to work independently with strong work ethics and integrity 
  • Minimum Bachelor Degree in Business, Marketing or Banking & Finance

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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