Community Growth Assistant

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About the Company

Buffer is a fully remote, global company on a mission to help small businesses grow their brands by making it easy to create an authentic presence on social media. We value transparency, growth, and a supportive, inclusive environment for our team members worldwide. We believe in building a product and a company that truly serves our customers and empowers our employees to do their best work from anywhere.

Job Description

We are seeking a passionate and driven Community Growth Assistant to join our distributed team. In this 100% remote role, you will be instrumental in fostering a vibrant and engaged community around Buffer’s products and brand. You will support our marketing and product teams by identifying growth opportunities, engaging with users across various platforms, and helping to create content that resonates with our audience. This role is perfect for someone who loves connecting with people, understands social media dynamics, and is eager to contribute to the growth of a beloved brand.

Key Responsibilities

  • Monitor and engage with Buffer's community across social media channels, forums, and other platforms.
  • Identify trends, discussions, and opportunities for Buffer to participate and add value.
  • Support the creation and distribution of community-focused content, including blog posts, social media updates, and newsletters.
  • Assist in organizing and promoting online events, webinars, and community initiatives.
  • Gather community feedback and insights to inform product development and marketing strategies.
  • Help onboard new community members and foster a welcoming and inclusive environment.
  • Track and report on key community growth metrics and engagement levels.
  • Collaborate closely with marketing, product, and customer success teams to align community efforts with broader company goals.

Required Skills

  • 1+ year of experience in community management, social media marketing, or a related field.
  • Excellent written and verbal communication skills in English.
  • Strong understanding of social media platforms (Twitter, Facebook, Instagram, LinkedIn, YouTube, TikTok) and community best practices.
  • Demonstrated ability to engage authentically with diverse audiences.
  • Proactive and self-motivated with the ability to work independently in a remote setting.
  • Experience with content creation for social media or blogs.

Preferred Qualifications

  • Experience using Buffer or other social media management tools.
  • Familiarity with online community platforms (e.g., Slack, Discord, forums).
  • Basic knowledge of analytics tools for tracking community engagement.
  • Experience in a SaaS or tech company.
  • A passion for digital marketing, entrepreneurship, or small business growth.

Perks & Benefits

  • Competitive salary and equity package.
  • Comprehensive health, dental, and vision insurance.
  • Flexible work schedule and unlimited vacation policy.
  • Home office setup budget and co-working space reimbursement.
  • Professional development opportunities and education stipend.
  • Paid parental leave.
  • Annual company retreat (when safe to travel).
  • Laptop and other necessary equipment provided.
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