[Remote] Manager, Rentals Collections

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Zillow is a leading real estate platform in the U.S. seeking a Manager for their Rentals Collections team to drive cash flow optimization and improve payment performance. The role involves leading a team of collections professionals, overseeing B2B collections, and collaborating with various internal stakeholders to enhance the customer payment experience.


Responsibilities

  • Lead, coach, and develop a high-performing team of collections specialists supporting Zillow Rentals accounts, fostering career growth and a culture of accountability.
  • Drive quarterly reductions in past-due accounts receivable balances and improvements in days-to-pay metrics.
  • Oversee all operational aspects of the collections process, ensuring accuracy, consistency, and compliance with company policies.
  • Establish, monitor, and report on operational KPIs, leveraging analytics to identify trends and drive corrective actions.
  • Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey.
  • Identify and implement automation and system enhancements using tools such as Zuora, HighRadius, and other financial platforms.
  • Manage escalations, implement root cause corrective actions, and proactively mitigate future collection risks.
  • Contribute to broader Finance Operations initiatives focused on scaling processes and enhancing overall cash flow management.

Skills

  • 7+ years of experience in B2B Credit and Collections, with at least 3 years in a leadership capacity managing teams or team leads.
  • Proven ability to drive measurable improvements in key collections metrics (e.g., days overdue, days to pay, dispute resolution cycle time).
  • Deep understanding of the order-to-cash process, with expertise in collections operations and customer account management.
  • Hands-on experience with collections and financial systems such as Zuora, HighRadius, Workday, Salesforce, Oracle, or SAP.
  • Strong operational focus with the ability to build, document, and refine collections workflows and policies.
  • Proficient in spreadsheet tools such as Excel and Google Sheets, with the ability to organize, analyze, and present data efficiently.
  • Skilled at balancing business acumen and empathy when engaging with internal and external customers.
  • Exceptional communication, problem-solving, and critical-thinking abilities.
  • Bachelor’s degree in Finance, Accounting, or Business Administration preferred.
  • Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Benefits

  • Equity awards based on factors such as experience, performance and location.

Company Overview

  • Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group. It was founded in 2005, and is headquartered in Seattle, Washington, USA, with a workforce of 5001-10000 employees. Its website is http://www.zillow.com.

    • Company H1B Sponsorship

  • Zillow has a track record of offering H1B sponsorships, with 143 in 2025, 150 in 2024, 171 in 2023, 256 in 2022, 239 in 2021, 195 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Data Entry Question and Answer

    $150 $49

    Remote Question and Answer

    $150 $49

    Virtual Assistant Question and Answer

    $150 $49

    Content Moderator Question and Answer

    $150 $49

    Customer Service Question and Answer

    $150 $49

    Video Game Tester Question and Answer

    $150 $49

    Related Posts