Customer Officer MBA Internship

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<strong>We help the world run better <br><br></strong>At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.<br><br><strong>Main Responsibilities Include The Following<br><br></strong><ul><li>Dedicated resource to drive day to day support and oversight across all customer/partner accounts and internal stakeholder management across the region by which APJ President is has engagement with. </li><li>Ensures that for customer/ partner accounts sponsored by the President, that all agreed priorities with customers/ partners are executed to successful completion by responsible teams, on behalf of the APJ President. </li><li>This role will also provide additional support to APJ COS in driving new GTM, specific deal pursuits, demand gen initiatives aligned to APJ President/ SAP Board defined priorities to drive positive impact on revenue, customer satisfaction and pipeline. </li><li>Working closely with APJ COS: </li><li>Proactively strategize involvement in President’s top-interest customer/partner accounts </li><li>Vetting, qualifying and prepping President’s customer interactions </li><li>Synthesize complex information and report it in a way that is simple for President to consume </li><li>Drive a quick, high-quality response to follow-up actions from President meetings. Establish effective communication channels to our customers </li><li>Oversee operations of Customer Office including reporting, Customer Office templates and processes </li><li>Manage Office of the President, APJ for Customer Tool, providing a shared history of APJ President’s interactions </li></ul><li></li><ul><li>Understand the customers’ situation, especially critical escalations, and trigger corresponding measures</li><li>Organize calls with higher management or project leads at customers </li><li>Involve development and other SAP teams on a need basis </li><li>Maintain up-to-date systems and perform administrative tasks according to set policies and procedures. </li><li>Perform tasks in a proactive and anticipatory way without guidance from a higher level. </li><li>Act as Single Point of Contact for assigned responsibilities and act as a “driver” </li><li>Prepare and design briefing documents in advance of executive meetings </li><li>Coordination, organization and documentation of meetings and drive follow up of agreed on activities </li><li>Continually look for ways to add value and provide additional solutions to increase customer satisfaction, growth and retention </li><li>Develop a close working relationship with other board areas and regional president’s offices Strategize and support coordination of regional President trips</li><li>Strategize and support coordination of regional President trips</li><li>Manage Office of the President strategic initiatives and projects as assigned</li><li>Maintain a strong executive presence and role-model SAP’s passions</li><li>Be responsible, manage and perform approval for APJ Quote to Cash (Q2C) applying highest level of across all Q2C and ensure visibility is provided to relevant Board approve<br><br></li></ul><strong>Experience & Language Requirements Expertise in Managing a Global Network<br><br></strong>The ideal candidate is an excellent communicator with strong empathy and the ability to motivate and influence individuals beyond her/his direct field of control. This person is appropriately aggressive, yet composed and respectful. The ideal candidate understands how to leverage all areas of the organization, applying the right social skills to ensure that the business requirements and goals are successfully met.<br><br><strong>Performance Driven And Fast-paced<br><br></strong>The ideal candidate thrives on hard work and consistent challenges and acts quickly on her/his feet. This person thrives in a demanding, quick turnaround environment where change is a daily reality.<br><br><strong>Product And Technical Exposure<br><br></strong>Thorough understanding of SAP’s products and how they work together in an overall IT landscape and strategy. In addition to these critical competencies, the ideal candidate shows the following characteristics: Cultural Awareness - Demonstrate cultural awareness and respect. Global level experience preferred. Team-oriented - Able to build strong relationships across the organization and experience levels. Problem-solver - Assess difficult issues/situations and find reasonable resolutions under pressure. Detail-oriented - Maintains extremely high levels of organization and discipline for detail.<br><br><strong>Preferred Profile Characteristics For The Ideal Candidate Are<br><br></strong><ul><li>Strong project management skills </li><li>Ability to build a high volume of productive, regional and global relationships </li><li>Strong problem solving skills while delivering on time and with high quality </li><li>Excellent verbal and written communication skills, additional language skills is a plus </li><li>Client-facing experience preferred</li><li>Excellent command of the English language, both written and spoken </li><li>Ability to multi-task while handling large volume of tasks with a keen sense of prioritization. </li><li>Be trustworthy and able to handle confidential information </li><li>Be comfortable engaging with Board, C-level and most senior executives within the company </li><li>Possess understanding SAP commercial structures to support responsibilities on Q2C<br><br></li></ul><strong>Education<br><br></strong><ul><li>Tertiary degree in business or equivalent </li><li>Master of Business Administration or equivalent preferred </li><li>Advanced knowledge of SAP’s internal processes </li><li>Advanced C-Level executive writing skills </li><li>Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) </li><li>Solid work experience leading projects, teams or organizations </li><li>Background in Sales processes/ supporting sales cycles preferred, but not mandatory<br><br></li></ul><strong>What You Get From Us<br><br></strong>Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.<br><br><strong>Bring out your best<br><br></strong>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.<br><br><strong>We win with inclusion<br><br></strong>SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.<br><br>SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com<br><br>For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.<br><br><strong>EOE AA M/F/Vet/Disability<br><br></strong>Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.<br><br>Successful candidates might be required to undergo a background verification with an external vendor.<br><br>Requisition ID: 415538 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: .<br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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