CUSTOMER SERVICE AGENT - PT- REMOTE WFH AFTER TRAINING

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About the position

Responsibilities

  • Provide service to patients in a professional manner.
  • Provide excellent, concise communication.
  • Learn and understand ETM software operation.
  • Learn and understand billing and account operations.
  • Answer and document all telephone inquiries.
  • Research and resolve problems with patients' bills.
  • Update patients' insurance coverage as needed.
  • Print courtesy claims and itemized statements.
  • Rebill accounts after receiving insurance information.
  • Arrange financial agreements with patients using budget plan as needed.
  • Perform other duties and assignments as requested.

Requirements

  • High school diploma or equivalent required.
  • Strong communication skills (oral and written) required.
  • Ability to speak, listen and type simultaneously.
  • Understanding and familiarity with Microsoft Windows environment.

Nice-to-haves

  • Bilingual English/Spanish is a plus.
  • Experience in retail and restaurant service is encouraged.

Benefits

  • Generous Personal Time Off
  • 8 Paid Holidays per year
  • Quarterly bonus plans
  • Business casual dress code
  • Learning and Development programs
  • Wellness programs
  • Health Benefits including Medical with HSA and FSA options, dental, vision, and life insurance
  • 401K program with discretionary matching funds available
  • \$750.00 sign-on bonus plus quarterly incentives
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