[Remote] Electronic Banking Specialist I

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Note: The job is a remote job and is open to candidates in USA. Enterprise Bank & Trust is dedicated to supporting businesses and communities. The Electronic Banking Specialist I will perform operational support duties within the Electronic Banking Department, assist management with related projects, and provide customer service for electronic banking inquiries and issues.


Responsibilities

  • Reviews and responds to telephone, e-mail, and secure messaging inquiries.
  • Processes outgoing wires in a timely manner.
  • Troubleshoots and research all issues related to Remote Deposit Capture, Wires, Checks, and ACH.
  • Monitors daily Positive Pay processing.
  • Coordinates with the Bookkeeping department for check adjustments.
  • Processes online banking and bill pay customer setups and maintenance.
  • Resolves customer issues effectively.
  • Assists in audits and examinations.
  • Serves as backup to the Treasury Management Support Specialist, which requires an advanced knowledge of Treasury Management products.
  • Respond to ACH rules violations.
  • Work closely with our client’s third-party software vendors.
  • Create new customer relationships and coordinate with clients with training in online banking products.
  • Performs other duties as assigned.

Skills

  • Strong knowledge of Electronic Banking.
  • Strong verbal and written communication skills.
  • Ability to develop strong working relationships and interact well with employees at all levels of the organization is essential to success.
  • Be motivated and open to change.
  • Ability to meet multiple deadlines in a fast paced environment.
  • Excellent time management and organizational skills.
  • Demonstrate flexibility, versatility, commitment, and good judgment.
  • Proactively reach out or discover resources to determine solutions.
  • Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude.
  • Three or more years of related experience
  • High School Diploma or GED required
  • Microsoft Office
  • Google Mail
  • Salesforce
  • Bilingual/Conversational Spanish preferred.

Benefits

  • Annual paid volunteer time off
  • Charitable-matching opportunities

Company Overview

  • Enterprise Bank & Trust provides banking products and services. It was founded in 1988, and is headquartered in Clarkton, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https://www.enterprisebank.com.

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