Lead Customer Service Associate - Clerk

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UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT 100 East Center, Suite 3800, Provo, UT 84606 Phone: (801) 851-8158 Fax: (801) 851-8166 ‚ Email: humanresources@UtahCounty.gov http://www.utahcounty.gov “The Value of Public Service Employment is vital to the success of our state, county, and local communities.” Utah County Government Employees start every day with the well-being of the entire community in mind: How can I make my community a better place? Who will need my help and protection? How will I make a difference for someone? We hire smart, compassionate, loyal, ethical, committed, innovative people. Apply today and join our Team. JOB ANNOUNCEMENT The County Clerk conducts all elections in Utah county pertaining to county, state or national offices. Marriage licenses and passports are also processed in the Clerk’s Office. Posting Date: October 21, 2025 Closing Date: November 4, 2025 POSITION: Lead Customer Service Associate - Clerk POSTING #: 6017-1025sr Applicants must be a United States Citizen and at least eighteen (18) years of age. The Opportunity: Under general guidance and supervision of the Customer Service Supervisor or Digital Services Supervisor, oversees processes to expedite the processing/issuance of marriage licenses and acceptance/submittal of passport applications to the United States Department of State. Incumbents serving in this classification perform the most complex duties within the assigned function at the full performance level and are responsible for leading and training others. Performs other statutory obligations of the Clerk’s office, as assigned. Starting Pay: Grade 718 $20.22 - $23.27 Hourly Schedule: 10:30 a.m. - 7:30 p.m. Monday - Friday, and one Saturday a month 9:00 a.m. - 2:00 p.m., with one day off that week Job Qualifications: 1. High School diploma or equivalent. 2. Five (5) years of complex clerical support or customer service work experience, including two (2) years closely related to the duties described above. 3. Equivalent combinations of education and experience may also be considered. Preferred Candidates will possess some of the below attributes: 1. Preference may be given to applicants who have a documented typing speed at or above the rate of forty (40) WPM net. 2. Preference may be given to applicants who are bilingual in English and one (1) of the following languages: a. Spanish b. Russian c. Tagalog d. Hebrew Additional Eligibility Qualifications: 1. Selected applicants must become a Certified Passport Acceptance Agent as required by the US Department of State during the probationary period for new hires or trial period for promoted County employees. 2. Applicants must be a United States Citizen and at least eighteen (18) years of age. 3. Applicants must possess a valid driver’s license and obtain a valid State of Utah driver’s license within sixty (60) days of employment. 4. Selected applicants will be required to submit to a pre-employment drug screen and background check. Click here for a full job description https://hr.utahcounty.gov/cms/uploads/Lead_Customer_Service_Associate_Clerk_6017_97ce9dea0f.pdf Benefits Package Includes: 100% paid premiums for health insurance Up to 6.2% match in your 401(k) Utah Retirement Systems (Pension and 401(k) options) Pre-tax savings Health Savings Account (HSA) Fourteen (14) paid Holidays Dental and Vision Insurance Employee Assistance Program AAP/EEO Statement It is the policy of Utah County Government to assure equal employment opportunity to its employees and applicants for employment without regard to race, color, religion, national origin, disability, age, sex, sexual orientation, genetic status of gender identity. UTAH COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Assessor The Utah County Assessor's office is responsible for classifying all property in the county; in cooperation with the Recorder's office, associate ownership with the property; establishing a taxable value for all property subject to property taxation; and compiling this information into reports that are utilized by the Auditor's office to calculate tax rates and the Treasurer's office for collections. Attorney The County Attorney's Office protects Utah County by vigorously prosecuting and investigating crime, compassionately assisting crime victims, and by providing the highest quality legal representation to Utah County Government. Auditor The County Auditor investigates all financial claims against the county and pays the bills. The Auditor’s Office also examines the financial books kept by the other county officials to see that accurate and complete records are maintained. Clerk The County Clerk conducts all elections in Utah county pertaining to county, state or national offices. Marriage licenses and passports are also processed in the Clerk’s Office. Recorder The County Recorder keeps the official records of the county, recording mortgages, deeds, and other documents involving property. The Recorder also maintains up-to-date maps which show current ownership of every section of land. Sheriff The County Sheriff is the law enforcement officer in the county and is responsible for the preservation of the peace. The Sheriff and deputies make arrests and prepare legal papers for Sheriff's sale. The Sheriff also oversees the County Jail. Surveyor The County Surveyor Office identifies and protects the section corner monuments that define record title (real property) interests. The Surveyor Office acts as a depository for all records of survey and is responsible for performing survey work for Utah County. Health The Utah County Health Department seeks to prevent avoidable disease and injury, and promote health by monitoring the health of the community, and assuring conditions in which people can be healthy. Information Systems The Information Systems department provides technology support to all Utah County government agencies. This support includes acquisition, deployment and management of computer-based workstations, software applications, local and wide-area network infrastructure, security, and information use policy. Children's Justice Center The Children's Justice Center is a homelike facility which serves children and families who are experiencing the crisis and chaos that comes with the disclosure of significant physical or sexual abuse of a child. Human Resources The County Human Resources Office provides full Human Resource services including payroll and benefits for approximately 1,200 Utah County employees. Justice Court The Utah County Justice Court is established by Utah County and has the authority to deal with class B and C misdemeanors, violations of ordinances, small claims, and infractions committed within County jurisdiction. Public Works The Utah County Public Works Department is a multi-service Department within County government operating in the areas of Administration, Buildings, Engineering, Mapping, Motor Pool, Parks, Roads, Special Projects, Surveying and Telecommunications. .

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