Referrals Assistant

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Title: Remote Referrals Assistant

Location: Remote US

Full time

Job Description:

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Referrals Assistant provides administrative support to the Value Driven Referrals team in a virtual contact setting. Prepare reports and documents, process electronic data, handle medical records. Maintain quality control of all data and documentation and securely handle medical and sensitive information in a confidential manner.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Audit daily reporting to monitor incoming referrals are routed accurately based on VDR access by client.
  • Conduct accurate data entry in the team database (Salesforce).
  • Contact healthcare providers to obtain confidential patient medical records.
  • Assist the referral team by contacting healthcare providers for referral updates.
  • Organize and process chart/EMR inbox items. Contact appropriate providers, etc., in a timely manner and place a sense of urgency on urgent requests.
  • Assist Value Driven Referrals Leadership with other administrative tasks, as needed.
  • Maintain quality control of all data, correspondence, documentation, etc., seeking proofreading assistance and reviews as necessary.
  • Securely handle medical and sensitive information in a confidential manner according to established protocol and procedures.

QUALIFICATIONS

High School Diploma required plus a minimum of 1 year experience working in customer service, contact center, or in a role focused on administrative tasks or equivalent combination of education and experience. 6 months or more working in a healthcare setting, preferred.

DESIRED ATTRIBUTES

  • Knowledge of Privacy Act and HIPAA Privacy Rule standards to maintain compliance, and to secure and protect medical and other protected health information.
  • Experience successfully working remotely in a virtual setting preferred.
  • Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint, etc.
  • Excellent written and oral communications skills. Ability to communicate medical conversations with clients, patients, business leaders and professionals.
  • Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
  • Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
  • Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.
  • A proven record of successfully working with employees, stakeholders, clients, vendors, and guests.
  • Excellent organizational skills and meticulous attention to detail.
  • High level of critical thinking, and creative and effective problem-solving skills.
  • Ability to maintain confidential documents and communication and use judgment and discretion.

Pay Range: $19.00-22.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Marathon Benefits Summary

We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.

  • Health and Well-Being: Free Marathon membership for in person and virtual care, employer paid life and disability insurance, and choice in medical/dental plans, vision, employer funded HSA, FSA, and voluntary illness, accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
  • Financial Support: Competitive compensation, 401k match, access to financial coaching through our Employee Assistance Program
  • Lifestyle: Paid time off for vacation, sick leave, and more, holiday schedule
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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