Terminal Manager

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<p></p> <p><em>The salary range for this position is $84,875 - $93,605 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package. </em></p> <p></p> <p>We are looking for a talented and driven Home Delivery Operations Terminal Manager to join us and lead our Pompano Beach Delivery Operations. You will lead a team of Supervisors, Associates/Specialists, and Driver Partners serving our customers in your delivery area.  </p> <p>We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding specialized services, and reducing damage. </p> <p>Home Delivery Site Leader is a fantastic spot to start your Wayfair journey. We have ambitious plans for over the next 5 years, so opportunities for growth will be plentiful for those who want them!</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Assume full responsibility for the safety, customer experience, employee experience, quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited to Be an Owner</li> <li>Provide inspirational leadership and guidance to your team of Wayfair Warehouse and Wayfair Transportation employees, inclusive of leaders and frontline staff</li> <li>Build a partnership with our Delivery Partners ensuring your operation has the needed outbound capacity and provides an exceptional home delivery customer experience</li> <li>Drive results for your building across a comprehensive and balanced set of performance metrics (e.g., Safety, Customer, Employee, Quality, Cost)</li> <li>Develop your people by relentlessly focusing on skill development and career pathing</li> <li>Collaborate with several core stakeholders and ensure your building has what it needs to be successful (e.g., Safety, Talent Mgt, Talent Acquisition, Transportation, Training, Workforce Planning, Technology, to name a few…)</li> <li>Champion change for your team - we are always improving and we move fast</li> </ul> <p><strong>What You'll Need</strong></p> <ul> <li>Ownership mentality and motivation to build the best team</li> <li>Strong leadership skills and ability to collaborate effectively with cross functional teams</li> <li>Ability to proactively identify opportunities and implement solutions; lean/six sigma a plus</li> <li>Comfort with delivery routing technologies/strategies and warehouse management systems</li> <li>Comfort with raw data sets as well as creating simple but useful templates in google sheets</li> <li>BA/BS in management, administration, supply chain, or customer service.</li> <li>5+ years working experience in fulfillment, distribution, home delivery or transportation</li> <li>Bilingual is a plus</li> </ul><div class="content-conclusion"><p><strong data-stringify-type="bold">About Wayfair Inc.</strong></p> <p>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p> <p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p> <p>Your personal data is processed in accordance with our Candidate Privacy Notice (<a class="c-link" href="https://www.wayfair.com/careers/privacy" target="_blank" data-stringify-link="https://www.wayfair.com/careers/privacy" data-sk="tooltip_parent">https://www.wayfair.com/careers/privacy</a>). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at <a class="c-link" href="mailto:dataprotectionofficer@wayfair.com" target="_blank" data-stringify-link="mailto:dataprotectionofficer@wayfair.com" data-sk="tooltip_parent">dataprotectionofficer@wayfair.com</a>.</p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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