[Remote] Principal, Product Manager ( L5)

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Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on shaping the future of communications through innovative solutions. They are seeking a Principal Product Manager to lead Horizon 3 innovation, exploring emerging technologies and transforming breakthrough concepts into user-ready solutions.


Responsibilities

  • Define Horizon 3 strategy: Lead the exploration of various technological trends, their implications for business and thus areas of opportunity for Twilio
  • Drive Product Vision: Lead discovery and definition of innovative product opportunities. Align user needs, technical feasibility, and business objectives.
  • Rapid Experimentation: Design and manage the lifecycle of early prototypes, MVPs, and proofs-of-concept. Leverage lean and agile methodologies to iterate quickly.
  • Cross-Functional Collaboration: Work directly with engineering, research, design, and go-to-market teams to transform breakthrough concepts into user-ready solutions.
  • Market & User Research: Conduct customer interviews, gather market intelligence, analyze usage patterns, and synthesize insights from early testing to inform ongoing project direction.
  • Stakeholder Engagement: Communicate strategic vision, product rationale, and outcomes to executive leadership and cross-functional stakeholders.

Skills

  • Proven experience (5+ years) as a Product Manager or Product Strategy Lead, ideally in a technology/enterprise SaaS, platform, or developer-centric environment.
  • Track record of launching new products, features, or experimental projects—ideally with experience in 0→1 product development or R&D environments.
  • Familiarity with emerging technologies (AI/ML, developer tools, workflow automation, or similar).
  • Strong analytical and user research skills; data-driven but comfortable with ambiguity and hypothesis-driven decision making.
  • Exceptional communication and storytelling ability to convey vision and inspire action.
  • Technical acumen; able to collaborate closely with engineering and research teams and ability to draw business implications from technological trends.
  • Entrepreneurial mindset; eager to take calculated risks, iterate rapidly, and learn from failure as well as success.
  • Experience working with AI ML technology and customer engagement platforms.
  • Experience working in trust, security, or fraud prevention.

Education Requirements

  • BS in Computer Science, Engineering, or equivalent practical experience.

Benefits

  • Generous time-off
  • Ample parental and wellness leave
  • Healthcare
  • A retirement savings program
  • Health care insurance
  • 401(k) retirement account
  • Paid sick time
  • Paid personal time off
  • Paid parental leave

Company Overview

  • Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.twilio.com/.

    • Company H1B Sponsorship

  • Twilio has a track record of offering H1B sponsorships, with 114 in 2025, 168 in 2024, 209 in 2023, 369 in 2022, 264 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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