Senior Solutions Consultant

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About the position

Responsibilities

  • Act as a Subject Matter Expert (SME) to educate customers in the use of the Automox platform
  • Build customer trust and relationships through education and technical leadership
  • Work closely with CSMs and partner as the technical expert to maximize customer outcomes
  • Assist with technical delivery efforts with Sales/Customer Success and Support counterparts
  • Research and evaluate technologies and create knowledge base articles that capture new information for reuse throughout the organization and for end-users
  • Provide technical support and issue resolution to our customers through ongoing issue triaging via email, telephone or remote web session
  • Escalate issues to Engineering and Support in a timely manner for resolution
  • Drive new and innovative ideas to enhance Automox's service engagements
  • Navigate challenging customer conversations effectively, delivering solutions and maintaining trust

Requirements

  • 4+ years proven experience in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Desktop Support Analyst, Systems Administrator, or Solutions Architect
  • Hands-on experience managing operating systems (macOS, Windows, or Linux) and working knowledge of scripting languages (PowerShell, Bash, Python, SQL, Go, etc)
  • Skilled at diagnosing and resolving advanced technical issues, performing custom solutioning, and conducting root cause analysis
  • Experience working closely with support, engineering, and customer success teams is essential
  • Experience with configuration management tools (MECM / SCCM / WSUS / Jamf / Chef / Puppet / Ansible, or like tool sets)
  • Ability to clearly convey value-based propositions at varying levels of technical detail, from SysAdmins to C-level executives
  • Self-starter who takes ownership of challenges and delivers solutions, with a willingness to expand current skill set and contribute broadly to team and company objectives

Benefits

  • Competitive Salary
  • Equity for Full-Time Employees
  • 401K Match
  • Flexible PTO, generous sick time policy
  • \$20 a month to connect virtually with colleagues
  • Comprehensive Health Plans with generous employer contributions
  • 100% Company-paid Short Term/Long Term Disability and Life Insurance
  • Company HSA Contribution: \$100-\$200 per month based on tier
  • \$50 per month Lifestyle Spending Account
  • Internet Reimbursement - \$50/month
  • \$750 Home office stipend
  • \$10k Adoption Benefit
  • Comprehensive Family Planning Covered on Meritian Medical Plan
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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