Motus
United States
Motus is the industry leader in vehicle reimbursement and risk mitigation solutions for employees who drive. Combining 80 years of expertise with innovative technology, Motus enables organizations to optimize spend and increase productivity across their workforce. With solutions purpose-built to enable data-driven insights and strategic decision making, Motus is the preferred vehicle reimbursement partner to top Fortune 500 companies globally.
At Motus, were dedicated to making WorkLife better for everyone, anywhere. Our team is the heart of our culture, and we live by our WorkLife Pillars every day WorkHappy, WorkHealthy, WorkSmart, WorkAnywhere, and WorkTogether.
Position Description:
Motus is seeking an experienced Zendesk Administrator to join our Operations team. The ideal candidate has 2+ years of recent experience managing and optimizing Zendesk, driving operational efficiency, and supporting business needs in a fast-paced setting.
This individual will bring technical expertise with Zendesk, along with the adaptability to learn and support additional operational capacity to work independently while maintaining organization systems such as Five9. Success in this role requires strong problem-solving skills, the ability to learn and adapt to changing technology needs, such as AI; attention to detail, and the ability to work independently while staying organized.
Position Duties:
- Responsible for administrative functions, documentation, and audits in all of the systems used by the Operations team, including Zendesk and Five9.
- Identify and implement solutions to enhance system performance, efficiency, and user experience.
- Maintain up to date company, industry, and system knowledge.
- Monitor and respond to errors and outages within agreed SLAs.
- Train and provide technical assistance to team members or users.
- Create and maintain detailed system documentation.
- Proactively identify, plan, and implement continuous process improvement solutions.
- Develop system-related procedures, programs, risk assessments, and contingency plans.
- Independently project manage small to medium system initiatives.
Desired Skills & Experience:
- 2+ years of hands-on Zendesk administrator experience
- Active certifications in Zendesk a plus
- Experience within a SaaS or operations environment
- Exposure to AI solutions such as chatbot or agent copilots
- Familiarity with tools such as telephony, workforce management, and quality management
- Experience working within a project management framework
- Knowledge or understanding of API, coding, and development
- Demonstrated skill in identifying problems and creating effective solutions
- Ability to analyze system performance, workflows, and data to make informed recommendations for improvement
- Experience in leading small to medium cross-departmental projects independently.
- Ability to manage multiple priorities and work collaboratively across departments.
- Independent self-starter who is capable of taking initiative and driving activities with little supervision.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
Where required by law, Motus provides a reasonable range of compensation for specific roles. The pay range for this role is $65,000 - $80,000. Actual compensation will depend on a number of factors, including the candidates relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
Please see below for an outline of the Motus benefits package. Motus supports both the physical and mental health of their employees.
Motus Benefits:
-
Medical Insurance, Dental Insurance, Vision Insurance (effective day one)
- Open Paid Time Off
- Flexible Spending Accounts & Health Savings Accounts
- Motus-Fidelity 401K Plan
- Company-paid Short/Long-term Disability & Basic Life Insurance Plans
- Family Planning and Parenting Support Benefits through Maven
- Support your mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
- $1000 Home Office Reimbursement Program
- $2000 Internal Referral Program
- WorkAnywhereReimbursement ofInternet and Cellular Costs
- 16weeks maternity and adoption leave
- 12 weeks paternity leave
Motus champions the power of true individuality, actively celebrating and accepting each team member. We strategically recruit and retain talent reflecting our local communities rich diversity, fostering a culture where innovation thrives. Through dynamic learning sessions, strategic training, and our lively Employee Resource Groups, we kindle substantial dialogues, continuous learning, and ensure every voice is not only heard but celebrated.
Motus, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
#LI-REMOTE
Equal employment opportunity, including veterans and individuals with disabilities.
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